FAQ

What does Travelteq do

Travelteq crafts premium Italian leather briefcases and luggage, blending timeless craftsmanship with modern functionality. Designed for ambitious professionals, our pieces elevate your journey, both in style and substance.

Travelteq history

Founded in 2009, Travelteq quickly gained an international following, with features in The New York Times and Esquire. After a period under different leadership that shifted production elsewhere, we’re thrilled to relaunch in October 2024, returning to our roots of Italian craftsmanship and superior quality. Our new collection embodies the original spirit of Travelteq, with premium leather goods designed for discerning professionals. Stay tuned for updates and the possible return of classic favorites.

What are your shipping charges:

Your order will be dispatched within 2 business days of being placed.

• Free shipping on all orders within the Netherlands and Belgium.
• European and North American orders over €300 qualify for free shipping.
• Shipping to Qatar/3UAE is available at a flat rate of €25.

Delivery times vary depending on your location.

Can i order by phone:

At the moment it isn't possible to order over the telephone.

Returns

What is your returns policy

We always aim for our customers to love our products, but if you do need to return a product, you can do so within 14 days of delivery*. Just email us at support@travelteq.com and we’ll take you through the process.

Travelteq is not responsible for any return costs.

Returns will only be accepted unused and in perfect condition, with undamaged original packaging.

A full refund will be provided once the package is received and in perfect condition.

Are there any exceptions for your return policy?

Only exchanges within the given return period are possible. For questions, please contact supper@travelteq.com

Can I exchange an Item

Unfortunately, we are unable to organize an exchange for a new color. If you wish to exchange an item, it will be treated as a normal return. You can send us your return, and upon receipt, our team will inspect the condition of the item. If the product is returned in its original condition, we will credit the amount back to you. In the meantime, you can place a new order for your preferred item.

Our products

What leather is used in Travelteq bags

Our products feature top-grade Vacchetta leather, meticulously sourced from Tuscany, Italy. This leather undergoes a vegetable tanning process, an organic method that relies on natural tannins from plant tissues. 

How should i look after my travelteq bag

Vachetta leather naturally develops a rich, darker tone over time, giving it a unique character that reflects your journey. To keep it looking its best, avoid prolonged sunlight and water exposure. Handle with clean hands, as the leather absorbs oils that contribute to its natural aging. For maintenance, we recommend using our Travelteq Leather Balm sparingly to maintain softness and durability. With proper care, your bag will only grow more beautiful with age.

What about carrying my bag in the rain?

Our Vachetta leather is tanned using natural materials, giving it a unique, beautiful character, but it also requires care. Rain and leather don’t mix—excessive water exposure can lead to staining. If you get caught in the rain, gently dry your bag with a soft towel as soon as possible. To better protect your bag, consider purchasing a matching Rain Cover, ensuring it stays in top condition, no matter the weather.

Is the rain cover compatible with all bags?

Our Rain Cover is designed specifically for the Briefcase and the Inside Out.

How will my bag look over time?

Over time, your Travelteq bag will develop a rich, natural patina that tells the story of your journeys. The Vachetta leather will darken and soften, gaining character with every use. Scratches and marks will blend into the leather, enhancing its unique personality rather than detracting from it. This natural aging process gives your bag a one-of-a-kind look, making it even more personal and distinguished as it evolves alongside you.

What nylon do you use in your travelteq bags?

We use specially made Traveleq Nylon in our bags, a premium Italian fabric known for its exceptional durability and luxurious finish. Partex Group has been producing some of the finest textiles since 1893 - its nylon is lightweight and designed to endure the rigors of travel while maintaining a refined appearance. Perfectly balancing strength and style, it complements our leather for a bag that’s built to last, whether you're navigating city streets or jet-setting across the globe.

What other materials are used in the travelteq bags?

In addition to Travelteq Nylon and premium Vachetta leather, our Travelteq bags are crafted with carefully selected, high-quality materials to ensure durability and elegance:

• YKK Excella Zippers: We use YKK’s renowned zippers for smooth, reliable performance. Known for their strength, these zippers are built to last, even through years of daily use.
• Solid Brass Hardware: The metal components on our bags are made from solid brass, offering both durability and a polished, timeless aesthetic.
• Cotton Lining: Inside, our bags are lined with premium cotton, chosen for its breathability and soft feel, protecting your belongings in style.

Every material we use is thoughtfully selected to blend functionality with elegance, ensuring your Travelteq bag ages beautifully while withstanding the demands of a busy, professional life.

What is your sustainability policy

Sustainability is core to our philosophy. We use durable, long-lasting materials like vegetable-tanned Vachetta leather, reducing environmental impact. Our bags are crafted by artisans in Italy, supporting ethical production and traditional craftsmanship. Built to last and designed for repair, our products are made to be lifelong companions, minimizing waste and promoting a more conscious approach to luxury.

Do you offer repairs

Our bags are made to be used everyday. However there's always a chance that your Travelteq bag gets damaged or that something breaks. No worries, we always strive to repair a bag.

We work with a local leather specialist who has been involved with Travelteq since the very beginning, and knows exactly how to keep our products fresh for years.

For any repair requests, send us an email at support@travelteq.com, we'll be happy to help you.