Travelteq was founded in 2009 by Michiel van Ogtrop and Maarten van den Biggelaar. Over a period of almost 10 years they build an amazing international brand and even greater following. Travelteq has appeared many times in publications such as the New York Times, Hypebeast, Esquire and Monocle.
After a hiatus of almost two years Travelteq relaunched in 2020.
We have since renewed our focus and changed our product offering, so it could very well be that you're unable to find some of the original Travelteq products in our store. However, they might come back in the future so stay updated through our social channels and newsletter.
ORDERS AND SHIPPING
Shipping is free on all orders above €200!
Extra import duties and taxes may apply, depending on the destination country. Please consult your local import office for further information.
Please note that Travelteq is not responsible for and does not refund these costs.
You can find a list of all countries we ship to here. If your country isn't in that list, please send us an email at email@example.com
Bosnia and Herzegovina
Our warehouse in the Netherlands primarily works with DPD and UPS for most efficient and secure delivery. Where suitable, local carriers may be used.
Orders are usually processed and dispatched from our warehouse in 1 working day.
Domestic NL orders will take 1-2 business days.
EU orders will take 4-8 business days to arrive.
US/CA deliveries usually take 7-10 business days.
These times relate to transit times, and do not include any possible delays caused by customs checks.
Please note that due to Covid-19, many global postal services are suffering delays and backlogs, which could affect a delivery. Tracking details will be provided in your confirmation email, so that you can follow the parcel directly.
All orders are tracked and can be followed with a tracking number that you receive in your confirmation email. If you haven't received a tracking number or if it's not working, please send us an email at firstname.lastname@example.org
Currently Travelteq is exclusively available online. We have occasional retail pop ups, deatils will be published on our social channels.
At the moment it isn't possible to order over the telephone. You can order directly online or email us at email@example.com
It's not possible to combine discounts on our website. If you happen to have more than one discount code, there's only one of the two you can use in an order. So choose wisely!
We do not offer tax-free shopping. Customers ordering outside the EU will not be eligible for a refund or deduction of any VAT.
We always aim for our customers to love our products, but if you do need to return a product, you can do so within 14 days of delivery*. Just email us at firstname.lastname@example.org and we’ll take you through the process.
Travelteq is not responsible for any return costs.
Returns will only be accepted unused and in perfect condition, with undamaged original packaging.
A full refund will be provided once the package is received and in perfect condition.
*Vintage Shop purchases cannot be returned (see Vintage Shop return policy)
Due to the nature of the products, all sales are final, returns will not be accepted. Exchanges are possible upon request, within 14 days of purchase.
All of our bags are made using Vacchetta leather from Tuscany. Vacchetta leather is very natural with minimal treatment, allowing it to age beautifully, although it is therefore fairly delicate. Our leather has a custom-developed light coating to better protect the bag from the elements and daily use. Find more on about our leather here
Leather is durable and sturdy, however it does require some general maintenance to keep it in top form. Our Vacchetta, although lightly coated to aid protection and water-resistance, is a natural product and susceptible to damage.
For daily use, the leather can be regularly wiped with a clean, dry cloth to remove any surface dirt and dust. Once a month, or at initial signs of wear, using a leather lotion will keep the leather soft and supple.
More details on leather care can be found on our blog
As you know leather is a natural product. Our Vacchetta leather is tanned with natural products as well. This makes our leather some of the finest in the industry. At the same time it also makes it fairly delicate. That is why we have added a custom developed light protective coating to the leather on our bags. It will help to reduce scratches and other usage marks and makes it better protected against the elements and for life on the move.
Rain however is a different kind of external factor. Rain and leather don't go well together. If exposed to much water, you could potentially stain the leather of your bag. We therefore advice you to watch out carrying your leather bag in the rain. If you do get caught by a downpour we advice you to dry your bag with a dry towel as soon as you can to minimise the chance of stains.
You can read more on our blog on how to look after your bag.
Our bags will look better over time. It's one of the distinctive features of our Vacchetta leather. Depending on how you use it and how you look after it, the colour will most likely turn to a somewhat deeper tone of your chose colour. It will make your bag distinctively yours and that's what many of our clients find great about our bags.
Our nylon is Limonta® nylon. Limonta is the world's leading supplier and developer of high quality fabrics such as nylon. You won't find any better quality out there. However if you do... please let us know ;-)
Apart from our nylon and leather we have developed a custom-developed coating to better protect the leather from our bags. You won't see it however and that's exactly how it should be.
Additionally we have added zippers and other details in high-quality shiny nickel. These details have been tried, tested and perfected over the years.
Our focus is on care and repair - never throwaway. A bag should last a lifetime, to be passed down from generation to generation. We have implemented the Recycle Program and Vintage Store to maximise the lifetime of our bags and avoid creating throw away products. All our leather comes from cows reared in France and is processed in Italy using vegetable-tanning methods. This type of tanning generates the most natural type of leather. As well as involving fewer toxic chemicals than chrome-tanning, it also allows leather to develop a classic 'aged-leather' look, with years of use. See more on our Sustainability policy here.
For any personalisation requests, please contact us directly on email@example.com
Our bags are made to be used everyday and off course you take good care of it. However there's always a change that your Travelteq bag gets damaged or that something breaks. No worries, we can fix it for you.
We have a seasoned leather specialist who has been involved with Travelteq since the beginning and she is able to fix almost anything with the level of craftsmanship you can expect from us.
Wether the damage falls within the Warranty or if it's something else that you want to have fixed, just send us an email at firstname.lastname@example.org and we'll help you out.
Designed to let you charge wirelessly, as well as two devices at the same time: it also holds three full charges, depending on your devices. Tablet and phone both running low? No worries. Just charge them both.
You can charge your power bank with the included cable. Insert this cable in the port on the upper right side (marked input 1) and connect it to your computer via a USB port. You can also use any other USB port with a maximum of 220V. The four power indicators will start to blink; this means your power bank is charging! When it’s fully charged, all four indicators will light up consistently.
For Wireless charging: simply press the power button twice to activate wireless charging. A small red light above the power indicators will shine when wireless charging is activated. Place your phone on top of the power bank, facing upwards. This is the side with the Ekster logo on it. Once the red light turns blue your phone will be charging.
The power bank will automatically turn off within 45 seconds if you turn it on without connecting it to any devices, either wirelessly or via USB.You can also turn it off by holding the power button down for 15 seconds.
Connecting the Tracker Card
1. Download the Chipolo app.
2. Create an account.
3. Add a Chipolo tracker, then look for "partner products."
4. Click the Ekster logo icon.
Make sure your Bluetooth is turned on
5. Pair the tracker card by holding the button on the card (this could take up to 20 seconds).
6. Test your tracker card by ringing it.
If your tracker card is not responding, you might want to try and power charge it once by putting it in direct sunlight for 20 ~ 30 minutes.
Reset the tracker card
If you can't see the 'ring to find' button, it means the tracker card and your device are not connected. To reconnect:
1. Close the app, then turn off Bluetooth and WiFi.
2. Restart your phone.
3. Turn on Bluetooth and WiFi, then start the Chipolo App.
4. Wait 10 seconds for your phone and tracker card to re-establish the connection.
Do you want to reboot your tracker? Hold the button down for ten seconds, or until you hear the tracker beep.
Remove The Tracker Card
To unpair or remove your tracker from your device, please:
1. Tap the settings button (3 small dots).
2. Tap ‘Customize Ekster.'
3. Tap 'Remove Ekster.'
4. Confirm the unpair by selecting 'Remove.'
You can always contact us on email@example.com. We'd love to hear from you and answer any request.